Absolutely phenomenal customer service, top to bottom. Excellent responsiveness with both phone and text avenues, detailed photos and write ups of problems found vs addressed, detailed and itemized quotes, and direct links to RO summaries make everything incredibly smooth. They're very communicative, very sweet, and didn't charge me anything for a thorough top to bottom inspection to put me at ease after rough experiences with another shop that neglected concerns, copped attitudes and missed gigantic safety and driveability issues despite having the funds available to fix it the first time, and Prosser's was upfront and honest with me about my options. The car is beyond what it is worth to save, but they at least wrapped that hard to swallow pill in plenty of proverbial Cheez Whiz and gave me tons of water to drink with it at least - they made the bad just as memorable for outstanding service as the good normally is and that speaks volumes.
Thank you Ray for that awesome review. Sorry we had to break the news that the repairs were more than the car was worth. I'm glad you understand our honesty. Some people don't understand. We feel it's up to you if you'd like to invest a large amount of money into your vehicle. Sometimes it could have sentimental value. Thanks again Ray. Have a great day. Eric
- Prosser's Automotive LLC